ON-LINE Computer Services - Support
   
 

Submit an On-Line Support Request
     
ON-LINE Computer Services Inc. technicians are skilled at installing, configuring and trouble-shooting a variety of computer components from fixing a “skittish” mouse to resolving a thorny Internet Mail issue.  OCSI’s collective experience goes back to the early days of computers when the original IBM PC with the DOS Operating System and Lotus 123 first appeared to define “personal computing”.  It has developed, in step with the industry, to support today’s advanced multi-user, multi-tasking operating systems and applications configured into complex, integrated networks. 
 

Remote Support

Over the past year OCSI has expended considerable effort developing remote support capability. Utilizing Windows Terminal Server, Windows Remote Desktop (a component of Windows XP) and VNC (a remote access utility) OCSI technicians can resolve many issues by remotely accessing affected computers from our Halifax office.  With this capability in place OCSI can respond to many support calls quickly, effectively and with lower costs than traditional on-site support calls.
Corporate Support
 
OCSI specializes in supporting corporate networks utilizing Microsoft operating systems – from first generation daisy-chained networks through Windows NT to today’s Windows 2000 Advanced Server-based networks with high-speed Internet access.  OCSI technical staff install, configure, upgrade and maintain the diverse components of today’s complex computing environments to ensure maximum performance and reliability. 
 
 

On-site Service

While remote access enhances our ability to effectively serve clients it cannot replace on-site service calls.  From delivering and installing a new computer or peripheral to diagnosing and resolving a “blue screen of death” computer problem OCSI technicians endeavor to respond to client support calls promptly.  When problems cannot be solved on the phone or by remote support a technician is dispatched to the site for a “hands-on” attempt at resolving the problem.  Failing this the failed computer or component will be returned to our offices where the full weight of our diagnostic services and the collective experience of our staff can be brought to bear.

 
 
Home | Sales | Support | Rentals | Resources | Contact | Privacy | Site Map